Terms & Conditions

These Terms & Conditions explain the terms that apply when you use thevisaagent.com or purchase visa information and application assistance services provided by Holiday Buddy.

1. About Our Services

thevisaagent.com is a private visa consultancy platform operated by Holiday Buddy. We provide information, administrative assistance and practical support relating to visa and travel documentation processes.

We are an independent private service and are not a government department, embassy, high commission, consulate or immigration authority.

2. Visa Decisions

The decision to approve, refuse, delay or otherwise determine a visa application is made solely by the relevant government, immigration or visa authority.

Our services do not guarantee that a visa application will be approved, processed within a particular timeframe or result in a specific immigration outcome.

3. Information Provided by Applicants

Applicants must provide information and documents that are accurate, genuine, current and relevant to their application.

Applicants should not provide forged, altered, misleading or fraudulent documents or information. Applicants remain responsible for information provided to us for their application.

4. Processing Times

Any processing times or estimated timeframes shown on our website are provided for general guidance only. Actual processing times can vary depending on the relevant authority, application type, document requirements, appointment availability, public holidays, technical issues or other circumstances.

5. Third-Party Services

Some parts of a visa application process may involve government authorities, embassies, consulates, appointment centres, courier companies, payment providers or other third-party service providers.

Where a delay, interruption or other issue is caused by a third party, we may not be able to control or determine the outcome.

6. Fees and Payments

Any applicable service fees will be communicated before or during the purchase process. Government visa fees, appointment fees, courier charges or other third-party costs may be separate from our service charges.

7. Refunds and Cancellations

Refund eligibility depends on the service purchased, the stage of processing and the circumstances of the cancellation. Please refer to our Refund Policy for further information.

8. Limitation of Liability

We provide our services with reasonable care and attention. However, we cannot be responsible for decisions, delays, requirements, technical failures or actions taken by government authorities or independent third-party providers.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

9. Website Information

Visa and immigration requirements can change. Information published on this website should not be treated as a substitute for the latest requirements issued by the relevant official authority.

10. Privacy

Information submitted through our website or in connection with our services may be handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version published on this page will apply to future use of the website and services, subject to applicable law.

12. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable law. Where legally applicable, disputes relating to our services or this website will be subject to the jurisdiction of the appropriate courts.

13. Contact Us

Website: thevisaagent.com

Operated by: Holiday Buddy