Refund & Cancellation Policy
At thevisaagent.com, operated by Holiday Buddy, we aim to provide clear and practical visa assistance. This Refund & Cancellation Policy explains how cancellations and refunds may apply to our services.
Refund eligibility may depend on the service purchased, whether work has already started, and any applicable third-party charges. Nothing in this policy is intended to remove or restrict any rights you may have under applicable consumer protection law.
1. Service Commencement & Fees
Our services may involve reviewing application information, checking documents, completing or assisting with application forms, organising paperwork or providing other administrative support.
Once work on a requested service has started, the applicable service fee may become non-refundable to the extent permitted by applicable law, because time and resources may already have been allocated to the applicant's case.
If an applicant requests cancellation before any work has started, the applicant may be eligible for a refund, subject to the terms of the service purchased and any applicable administrative charges.
2. Cancellations Before Processing Begins
If you wish to cancel a service, please contact us as soon as possible after payment.
Where cancellation is requested before we have started work on the applicant's case, a refund may be available after deduction of any applicable administrative costs that were clearly disclosed at the time of purchase.
3. Government and Third-Party Fees
Visa application fees, government charges, embassy or consular fees, appointment-centre charges, courier fees and other third-party charges may be separate from our service fees.
Where these charges have already been paid to a government authority or third-party provider, their refundability is determined by that organisation's own terms and policies.
4. Visa Refusals and Government Decisions
A visa decision is made by the relevant government, immigration, embassy, consular or visa authority and is outside our control.
A visa refusal, processing delay, request for additional information, appointment delay or change in government requirements does not automatically create an entitlement to a refund of our service fee where the agreed service has already been provided or work has already commenced.
Our services do not guarantee visa approval or a particular immigration outcome.
5. Processing and Refund Times
Where a refund has been approved, we will normally process it within 7 to 10 business days, subject to the payment method and banking or payment-provider processing times.
Refunds will generally be returned using the original payment method where this is reasonably possible.
6. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact us with the information associated with your purchase, including your name, order or reference details where available, and the reason for your request.
We will review the request and confirm whether a refund is available under the applicable service terms and this policy.
7. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes to our services or applicable requirements. The latest version published on this page will apply to future purchases and requests, subject to applicable law.
8. Contact Us
If you have questions about cancellation or refund eligibility, please contact us before purchasing a service whenever possible.
Website: thevisaagent.com
Operated by: Holiday Buddy